Mybigorder FAQs

1. What is Mybigorder?

Mybigorder is an online shopping platform where you can buy, sell, and discover a wide range of products from trusted sellers across Kenya and round the globe.

2. How do I create an account on Mybigorder?

Simply click on the "Registration button for customers or Become  a Seller for sellers"  on our homepage. You can register using your email address, phone number, or by linking your Google account.

3. How do I place an order?

• Browse products or search for what you need.

• Click on the product you like.

• Click "Add to Cart" or "Buy Now".

• Follow the checkout process by providing delivery details and completing payment.

4. What payment methods are accepted?

We accept:

• M-Pesa

• Airtel Money

• Bank Transfers

• Debit/Credit Cards

• Pay on Delivery (only in selected cities)

5. How do I contact customer support?

You can reach us through:

• Email: info@mybigorder.com

• WhatsApp: +254 746557585

• Live Chat: Available on the website 24hrs

14. How safe is shopping on Mybigorder?

We use secure payment gateways, protect your data, and carefully vet our sellers to ensure a safe shopping experience.

FAQs for Sellers (Mybigorder)

1. How do I register as a seller on Mybigorder?

Go to Become A Seller on Mybigorder and sign up by providing your business details.

2. Is there a registration fee?

No, signing up as a seller is free. You only pay a commission after you make a sale.

3. What documents are required to sell?

You need a national ID, business name, and payment details (like a phone number for M-Pesa).

4. How do I list products?

After registration, use your seller dashboard to upload product images, descriptions, and prices.

5. How much commission does Mybigorder take?

Mybigorder charges a small commission per sale, depending on the product category.

6. Can I sell second-hand or used products?

Only approved categories like classifieds allow second-hand products. New products are preferred.

7. How do I price my products?

You set your own prices. Competitive pricing is recommended to attract more buyers.

8. Can I run promotions or offer discounts?

Yes! Use your seller dashboard to create discounts and flash sales.

9. How do I receive payments?

Payments are sent to your registered M-Pesa number or bank account after the order is completed.

10. How often are payments made?

Sellers are paid daily after confirming successful deliveries.

11. How do I handle customer complaints?

Mybigorder will assist in mediating disputes, but sellers are expected to respond promptly and professionally.

12. Can I cancel an order?

Yes, you can cancel an order if stock is unavailable. Notify both the buyer and Mybigorder immediately.

13. What happens if I frequently cancel orders?

Frequent cancellations can lead to penalties or account suspension.

14. How do I improve my seller rating?

Offer fast shipping, good customer service, and quality products to maintain high ratings.

15. Can I sell across Kenya or only in certain areas?

You can sell globally. Use reliable couriers to reach customers outside your town.

16. Do I need to handle delivery?

You can use Mybigorder’s logistics partners or deliver orders yourself.

17. How do I update stock levels?

Log in to your seller dashboard and update product availability anytime.

18. What if I want to temporarily pause my store?

Send a request to info@mybigorder.com, with  your account name, contact information and the reasons for pausing

19. Can I sell services, not products?

Currently, Mybigorder focuses on physical products. Services are not supported.

20. How can I get more visibility on Mybigorder?

You can boost your products through paid ads on Mybigorder or maintain excellent customer ratings.

FAQs for Buyers (Mybigorder)

1. How do I create a buyer account?

Click Registration on the homepage and fill in your details.

2. Is shopping on Mybigorder safe?

Yes! Mybigorder uses secure payments and verified sellers to protect your transactions.

3. How do I search for products?

Use the search bar or browse through categories on the homepage.

4. How do I place an order?

Select a product, add it to your cart, and proceed to checkout.

5. What payment options are available?

You can pay via M-Pesa, Airtel Money, bank transfer, credit/debit card, or cash on delivery (where available).

6. Can I order by phone or WhatsApp?

Yes! Contact our WhatsApp shopping assistant 254746557585 for help with orders.

7. How long does delivery take?

Delivery time is usually 1-5 business days, depending on your location. 24Hours Within Nairobi

8. Can I track my order?

Yes, you'll receive a tracking number or status updates in your account.

9. What if I don’t like the product I received?

You can request a return or exchange within 24hrs of delivery.

10. How do I request a refund?

Contact support via your account dashboard or email info@mybigorder.com.

11. What if the item is out of stock after I order?

You’ll be notified and either offered an alternative or refunded immediately.

12. Can I buy in bulk?

Yes! Many sellers offer bulk purchase discounts — check product listings or contact sellers.

13. How do I use discount Coupons?

Enter the Coupon code at checkout to apply discounts.

14. How do I edit my delivery address?

Go to your account settings and update your shipping details.

15. Do I have to create an account to order?

No you can check out as a guest, but creating an account helps you track your orders and get faster service.

16. Can I schedule delivery at a specific time?

Currently, scheduled delivery is available only in select cities. Check during checkout.

17. How do I leave a review?

After receiving your product, you can leave a review through your order history.

18. What if my delivery is late?

We apologize for delays. You can track the order or contact support for updates.

19. Can I shop from outside Kenya?

Yes, Mybigorder serves customers from all over the world.

20. How can I contact customer service?

Email, live chat, or WhatsApp us! Support is available Monday to Saturday, 8am - 6pm.