Term Conditions Page

You MUST meet the following CONDITIONS to be a Seller at Mybigorder

1. You MUST have a Physical Store where our rider can collect the items incases of Home Deliveries

2. Products listed at mybigorder.com MUST always be in stock or marked as OOS

Mybigorder Remedies for seller breaches

Breach categories:

1. Quality control failures - 

2. Sale of counterfeit products

3. Sale of prohibited or restricted products

4. Laziness in updating your vendor account

Mybigorder currently applies financial penalties (delivery fee and refund charges) on the events where;

1. A product is rejected on delivery because it does not physically match what was ordered. This applies to the wrong color, shape, technical characteristics, brand, and swapped invoices.

2.  A product is rejected on delivery because it is damaged, incomplete, not functional, or not usable. e.g. missing items or parts, damaged or broken items/packages, stains, stitching defects, misplaced or broken seals, and items that do not power on.

3. A product is rejected on delivery because it is not new e.g. item looks used/has been used or is refurbished and is not indicated on the description

Mybigorder, incases of inactiveness, canceled orders due to out of stocks and price updation, and refunds, will;

 a. Give formal warnings

b. Temporarily suspend access to the platform;

c. Withhold all payments to the seller;

d. Delete the seller account and permanently prohibit access to the Platform